The Great Mystery of Real Estate: Where Does Feedback Go After a Showing? By Wyatt Poindexter, Managing Partner – The Agency Oklahoma
Every Realtor has experienced it. Every seller has wondered about it. And every buyer’s agent has somehow mastered the disappearing act worthy of a Vegas magic show.
I’m talking, of course, about the elusive creature known as feedback.
It begins the same way every time:
A showing is scheduled. The seller springs into action like they’re hosting the Oscars. Counters are wiped, pillows fluffed, lights turned on in rooms nobody has entered since 2011. Pets are whisked away. Candles are lit. The house is now cleaner than it was on the day it was built.
The buyers arrive. They tour. They peek. They open every closet as if they’re searching for buried treasure. They test the water pressure, admire the stone fireplace, and whisper their thoughts (never quietly). Then, after 15–45 minutes of exploration, they leave.
And then…the silence.
Nothing.
Not a word.
Just the sound of a listing Realtor refreshing their inbox like it owes them money.
Where did the feedback go?
Did it evaporate into Oklahoma humidity? Did it enter the Witness Protection Program? Did it get lost somewhere between “great kitchen” and “needs bigger pantry”?
Sellers always ask:
“Wyatt, what did they say about the house?”
And my answer is often the same:
“I’d love to tell you—if anyone would tell me.”
Here’s the truth: feedback is incredibly helpful. It guides pricing. It shapes future showings. It helps sellers understand what’s working and what’s not. And yes, it’s also a simple courtesy to the listing agent and the seller who just spent two hours hiding evidence of normal human life.
Now, some agents say they’re hesitant to give feedback because they heard a story about someone—somewhere—in another state—who once got sued over a comment. And while that story seems to take on a new twist every time it’s told, let’s be honest…it’s about as common as a unicorn buying a luxury home in Nichols Hills.
Feedback, when handled professionally, is not only safe—it’s necessary.
It doesn’t have to be poetry. You don’t need to submit a dissertation. Even a simple, “Buyers liked the home but felt it wasn’t the right layout for them,” goes a long way.
It’s the silence that makes everyone crazy.
At the end of the day, feedback helps all of us—buyers, sellers, and agents—navigate the process with more clarity and less guesswork. And in a fast-moving market, clarity is worth its weight in closing costs.
If you ever want an agent who values feedback, communication, and a high-level professional experience from start to finish, that’s exactly what we do at The Agency. Our global network, world-class marketing, and collaborative culture are designed to elevate every listing, every client, and every showing.
For luxury real estate representation in Oklahoma:
Wyatt Poindexter
Managing Partner – The Agency Oklahoma
405-417-5466
[email protected]
www.WyattPoindexter.com | www.TheAgencyRE.com
